7wicket win's Privacy Policy

Introduction

7wicket win is an online betting and casino platform serving users in Bangladesh. Protecting your privacy is an integral part of our responsibility. In this privacy policy, we clearly state our position on your personal information and how we handle it.

This policy applies to the 7wicket win website, mobile application, and all related digital channels. You are covered by this policy when creating an account, logging in, or using any of our services.

To learn about our overall services, standards, and values, read our About Us page, where the platform's goals and scope are presented in detail.

Data Collection

7wicket win collects user information in several ways. This collection is always done for specific purposes and based on your consent.

2.1 Information Collected at Registration

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Mobile number
• Email address
• Information related to preferred payment method
• National ID or passport number (for identity verification)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Page visit time, duration, and navigation path
• Transaction history (deposit, withdrawal, and bet details)
• Game session information

2.3 Information Collected from Third Parties

During payment processing, we receive limited transaction verification information from mobile banking providers such as bKash, Nagad, or Rocket. This information is used solely to ensure transaction security.

Purpose of Data Use

7wicket win uses your information only for the following legitimate purposes. Your information is never sold to any commercial third party.

• Account management: To create, verify, and maintain your account.
• Transaction processing: To complete deposits and withdrawals correctly. Secure transactions are ensured for minimum deposits of ৳100 and minimum withdrawals of ৳1,000.
• Identity and age verification: To confirm that only users aged 21 or above can use the platform.
• Customer support: To resolve your questions and complaints through 24/7 live chat and email support.
• Fraud prevention: To detect unusual activity and keep the platform and users secure.
• Bonus and reward distribution: To correctly apply the welcome bonus, weekly promotions, and VIP benefits.
• Legal obligations: To fulfill any valid claims or requests under applicable law.
• Platform improvement: To analyze user experience and improve service quality.

Sharing Data with Third Parties

7wicket win never sells your personal information. However, limited information may be shared with the following parties in specific circumstances:

4.1 Payment Service Providers

When processing transactions through payment methods such as bKash, Nagad, Rocket, and bank transfer, the necessary transaction information is shared with the relevant institution. This information is used solely to complete the specific transaction.

4.2 Technology and Security Partners

We work with trusted technology partners to maintain the site's technical infrastructure, detect fraud, and ensure SSL security. These organizations use your information only within the limits of the contracted services they provide.

4.3 Legal Authorities

Information may be provided to relevant authorities as part of a court order or valid legal process. In such cases, only the information necessary to fulfill the legal obligation is disclosed.

4.4 Game Providers

Relevant game session information may be shared with game providers such as Pragmatic Play, PG Soft, JILI, and Evolution. This information is used to ensure fairness and proper operation of games.

Cookies and Tracking

Cookies and similar tracking technologies are used on the 7wicket win website and application. Cookies are small data files stored on your device that help improve the site's functionality.

5.1 Essential Cookies

These cookies are essential for the site to function properly. They are used to maintain login sessions, perform security checks, and save cart or bet lists. These types of cookies cannot be disabled.

5.2 Analytics Cookies

Analytics cookies are used to understand how users interact with different parts of the site. This information is processed in aggregate and is not used to identify any individual.

5.3 Cookie Controls

You can control or delete most cookies through your browser settings. Keep in mind that disabling essential cookies may cause some site features to stop working correctly.

Data Storage and Security

To ensure the security of your personal information, 7wicket win has adopted industry-standard technical and organizational measures.

6.1 Encryption and SSL Security

All data transmitted on the site is secured through SSL (Secure Socket Layer) encryption. Your password and payment information are stored in encrypted form — they are never stored in a directly readable format.

6.2 Access Controls

Only authorized 7wicket win staff can access information on a need-to-know basis. Every access is logged and regularly audited. No staff member can access user information beyond the scope of their responsibilities.

6.3 Data Retention Period

Relevant information is retained while your account remains active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations. Once that period has passed, the information is permanently deleted.

6.4 Response to a Data Breach

If a data breach occurs, we will promptly notify affected users and take the necessary steps to resolve the issue.

Protection of Minors

7wicket win strictly enforces a 21+ age policy. No person under the age of 21 may use this platform, and we do not knowingly collect or store information from any minor.

Age verification is mandatory at registration. If we learn that a minor has created an account, that account will be immediately closed and all associated information will be deleted.

For more information on responsible gaming and the protection of minors, read our Responsible Gaming page, which contains detailed guidance on building healthy gaming habits.

Your Rights

You have certain recognized rights over your personal information. 7wicket win respects these rights.

8.1 Right to Access Information

You can contact our support team to find out what information we hold about you. You will be informed within a reasonable time after the request is received.

8.2 Right to Correct Information

If there is any incorrect information in your profile, you can request a correction. Some information can be changed directly from account settings; for other cases, please submit a request through support.

8.3 Right to Close Your Account

You may close your account at any time. After closure, all information except what is legally required to be retained will be deleted.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can let us know at any time through the support team. This will not affect the general functionality of your account.

Changes to the Policy

7wicket win reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, you will be notified in the following ways:

• A notice will be published on the site's main page.
• The changes will be communicated to your registered email address.
• The date of the updated policy will be reflected at the top of this page.

If you continue to use the platform after the changes, it will be assumed that you have accepted the new policy. More details on this can be found on our Terms and Conditions page.

If you do not agree with the changes, the option to close your account remains open at any time. In that case, you will be given the opportunity to complete any pending transactions.

Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact us through the following:

For answers to general questions, visit our FAQ section — common questions are compiled there and immediate assistance is often available.